Treatment a breath of fresh air for Paul

Paul Johnson, 49, a healthcare business consultant from South Gloucestershire, struggled for around 10 years with a blocked nose and difficulty breathing. Now, thanks to treatment at Practice Plus Group Surgical Centre, Devizes (formally Devizes NHS Treatment Centre), Paul is able to breathe easily again.

Paul divides his time between the UK and the Middle East. He saw a doctor in Dubai about the problems with his nose but to no avail. He became reliant on proprietary nasal sprays to help alleviate the condition, but in time these became less and less effective.

“Not only was I spending a fortune on these sprays, but the longer you use them the less time they last. At the beginning I was getting about 10 hours’ relief, but over the years that reduced to two if I was lucky,”

While not life-threatening, the condition had an impact on Paul’s life. Aside from the reliance on nasal sprays he also suffered headaches, nosebleeds and snoring, and the condition could be triggered by any allergic reaction.

When Paul’s family moved back to the UK they registered with their local GP. Paul visited him and explained the situation, and when another course of treatment failed his doctor referred him to Practice Plus Group Surgical Centre, Devizes for surgery.

“I knew it was going to be good because I had already received a colonoscopy at Devizes’ sister hospital, Practice Plus Group Hospital, Emersons Green (formally Emersons Green NHS Treatment Centre). This was to check that I was not affected by a cancer which had claimed my father at a similar age to mine now.”

Paul was not disappointed. He said:

“Everything was done when I was told it would be done and communication was accurate and good. Both hospitals are pleasant environments to be treated in and they really think about the whole experience – from free parking and attractive waiting areas to the attitude of the staff who never seem to look harassed and who always have time for you as a patient and the fact that you can receive treatment at weekends.”

“I’ve told lots of people about how great the experience was. My advice to anyone thinking about accessing treatment at both Practice Plus Group Surgical Centre, Devizes and Practice Plus Group Hospital, Emersons Green is to do it – the experience is absolutely fantastic.”

Tina Towler, Clinical Services Lead from Practice Plus Group Surgical Centre, Devizes commented.

“We are delighted to hear that Paul is happy with the treatment he received from us and from our colleagues at Practice Plus Group Hospital, Emersons Green. Patient satisfaction is immensely important to us and it is great to receive such positive feedback.”

Both Practice Plus Group Surgical Centre, Devizes and Practice Plus Group Hospital, Emersons Green are part of the local choice of care for NHS patients in the region. If your GP decides that you need treatment you can choose to have your NHS treatment at either Treatment Centre.